Our refund policy has been meticulously crafted to delineate the circumstances under which Senergy Express will entertain refund requests, the procedure for claiming a refund, and the obligations of Senergy Express in situations warranting such claims. By engaging with our services, you explicitly acknowledge and consent to abide by all the terms and conditions outlined in this refund policy.
Coverage & Scope
Senergy Express, a leading digital agency specializing in website development, mobile app creation, and digital marketing, extends its refund policy to cover services provided directly by us. This policy applies exclusively to services offered by Senergy Express and does not encompass services rendered by third-party providers or entities not owned or controlled by Senergy Express.
Filing a Complaint
At Senergy Express, client satisfaction is paramount, and we prioritize resolving any issues or grievances with our services through open communication and constructive dialogue. We encourage clients to reach out to our dedicated customer support team at [contact email] to address any concerns before initiating a refund request. We firmly believe that most issues can be amicably resolved through effective communication and mutual understanding.
Eligibility for Refund
The eligibility criteria for refunds vary based on the type of service provided:
Website Development:
- Full Refund: In instances where the project has not commenced or if the initial design style has not been approved, clients are entitled to a full refund. Refunds will be processed within 30 days of the payment date.
- Partial Refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style, clients may be eligible for a partial refund. The refund amount will be proportional to the work completed.
- No Refunds: Once the project has been completed and uploaded to the server, no refunds will be issued.
Mobile App Development:
- Full Refund: Clients are eligible for a full refund if the project has not commenced.
- Partial Refund: In cases where there is a failure to deliver as per our delivery policy after the initiation of the project, clients may receive a partial refund based on the work completed.
- No Refunds: Completed mobile app projects are not eligible for refunds.
Digital Marketing Services:
Refund eligibility for digital marketing services will be determined on a case-by-case basis, in accordance with the specific terms outlined in the service agreement.
Applicability of the Refund Policy
- The refund policy is not applicable if essential information necessary for the successful completion of the project is not provided to us in a timely manner.
- Senergy Express shall not be held liable for delays or project failures resulting from improper communication or lack of cooperation from the client.
- Compensation for delivery delays is not provided unless explicitly agreed upon in writing.
Limitation of Liability
Senergy Express’s liability is limited to the value of the incomplete portion of the project, as outlined in the proposal. We shall not be held liable for any losses arising from services provided or not provided, or for delays in service delivery.
Processing of Refunds
- Partial refunds shall be processed within 30 business days of cancellation, using the agreed-upon payment method.
- Full refunds shall be processed within 30 business days of cancellation, utilizing the agreed-upon payment method.
Changes
Senergy Express reserves the right to amend this refund policy at any time without prior notice. Clients are encouraged to review the policy periodically. Continued use of Senergy Express’s services implies acceptance of any policy amendments.
Contact Us
Should you have any queries or suggestions regarding our refund policy, please do not hesitate to contact us via email at info@synergyexpress.com.